Frequently Asked Questions

Yes! We provide free shipping on all orders over $75.

All orders ship within 2-3 business days after the order is placed. Any orders placed Friday - Sunday will not ship until Monday or Tuesday.

Holidays that fall on Friday or Monday will affect processing and shipping time as well. Note that during the busy holiday shopping season, production and shipping may experience delays.

Yes! We offer flat-rate shipping to most countries throughout the world with the exception of Saudi Arabia, Israel, India, Colombia, Morocco, Egypt, Tunisia, and Malaysia.

Unfortunately, at this time we can only ship to one address per order. We would recommend placing different orders for each address. 

Please email us at help@pawz.com and we'll take care of that for you. 

We can only cancel or modify orders within the first 12 hours after purchase or until orders go into processing.  

If your is already in progress, we cannot change or cancel it.  This is because everything we sell is printed on demand especially for you at the time that you order.  Your order is in production, along with thousands of other items, and we cannot pull individual items out of the production line which then goes immediately to shipping. 

We try to process orders very quickly so you get your order ASAP! For this reason, we may not be able to adjust a shipping address once the order has been processed. We urge you to contact help@pawz.com straight away if you have any questions regarding changing your address. 

You can view your order status using your confirmation email.

To keep your pieces looking their best, wash them inside out to protect the design. Use cold water and a gentle cycle — it’s kinder on both the fabric and the print. Mild detergent is all you need; steer clear of bleach or anything too harsh.

When it comes to drying, air drying is ideal. If you use a dryer, stick with a low heat setting. Try not to iron directly over any printed areas — turn the garment inside out or place a cloth between the iron and the fabric. And finally, avoid dry cleaning, as it can be tough on both the fabric and the details.

With a little extra care, your favorite pieces will stay in great shape for the long haul.

Yes of course!
If you order the wrong size or style please contact us at help@pawz.com and we will be happy to help you exchange it for the right item.  

You are also welcome to return an item that you just don't like.  It must be unworn/ unused and in the original packaging.  Shipping will not be refunded in this case. Returns for a refund also include a $5 restocking fee per item. 

We will process the store credit or refund once we receive the package at our return facility.  It may take up to 10 days after it is delivered to us to be checked into our system. 

We do not accept returns or exchanges on clearance items. The condition of these items is not guaranteed and they may not contain original packaging. 

Please email us at help@pawz.com Our customer support team will be glad to assist you.

If you order the wrong size or style please contact us at help@pawz.com and we will be happy to help you exchange it for the right item.  

You are also welcome to return an item that you just don't like.  It must be unworn/ unused and in the original packaging.  Shipping will not be refunded in this case. Returns for a refund also include a $5 restocking fee per item. 

We will process the store credit or refund once we receive the package at our return facility.  It may take up to 10 days after it is delivered to us to be checked into our system. 

We do not accept returns or exchanges on clearance items. The condition of these items is not guaranteed and they may not contain original packaging. 

Please email us at help@pawz.com Our customer support team will be glad to assist you.

If an item is defective or damaged due to manufacturer error or if we ship you the wrong item, we will send a replacement to you. You must send pictures of the damaged or incorrect item to start the replacement process.

If an order is lost in transit, we will replace it provided that your order has package protection. You will be provided a tracking number and this is what we use to determine if an order has been lost in transit or delivered.

If your tracking number states your order was delivered, but you claim you did not receive it, we have to rely on the tracking number.  If you purchased Route Shipping Insurance, you received an email from the third-party insurer upon placing your order that provides instructions on how to file a claim.  If you did not purchase insurance, we can provide a 50% store credit towards a new item. 

Please email us at help@pawz.com Our customer support team will be glad to assist you.

We print all PAWZ products as they’re ordered in our production facility in Gaylord, Michigan. Printing to order allows us to provide the maximum number of designs, tee colors, and sizes to our customers.

All orders ship within 2-3 business days after the order is placed. Any orders placed Friday - Sunday will not ship until Monday or Tuesday. Holidays that fall on Friday or Monday will affect processing and shipping time as well. Note that during the busy holiday shopping season, production and shipping may experience delays.

Please email us at help@pawz.comOur customer support team will be glad to assist you.

If you received a gift card or a store credit, simply use the code in the confirmation email at checkout, and the amount of the card will be subtracted from your total.